By Ronald Jose
Running a Service Des ...

Continuing on my article “Understanding the Service Desk Culture” where we discussed how times change, the business grows and technology becomes more complex l ...

By Ronald Jose
Managing IT at the Br ...

The growth of any Business leads to an increase in the number of its ROBOs (Remote Office Branch Office) which by definition are locations in another city, country or continent having one or mo ...

By Ronald Jose
Simplifying IT Strate ...

Continuing on my series of articles on IT Governance, highlighting its importance in large scale enterprises and encouraging its adoption by small and medium sized ones; I hereby present a pragmatic ...

By Ronald Jose
IT Governance - What ...

Many believe watching an IT Governance presentation is akin to paint dry on the wall. The words that come immediately to one’s mind are “Dry, Boring, Vague, Impractical”. This is b ...